Services and Support
Here to help when you need a customised product, maintenance for your equipment
or key training for your team
Helping You to Reach Your Goals
We know you have a choice and that’s why we are dedicated to providing personalised service that goes above and beyond just supplying products. As an independent specialist our friendly, professional service is highly focused on customer needs.
We will work in partnership with you to develop customised solutions for your own product development needs or diagnostic services.
Alongside this our field-based account managers and responsive service engineers provide comprehensive, localised technical support and advice to meet your needs.
Products & services to support your ISO 15189 accreditation
Compliance with UN3373 sample transport regulations
Training to perfect your pipetting & lab ergonomics
Custom designed consumables and complete kits made to your exact specifications
Custom Designed Consumables
We can help if you need bespoke components such as disposable pipettes, plate seals, tubes or UN3373 packaging supplies for inclusion in your own product or kit production.
Bespoke Kit Building Services
For diagnostic, clinical trials or surveillance testing applications our experts can help develop and create compliant sample collection and return kits, including design of all documentation.
Pipette Service and Calibration
Ensure your pipettes are always performing their best with regular servicing that ensures accuracy and precision. Our wide range of calibration options suits all laboratories, including UKAS accreditation.
Instrument Service and Maintenance
Regular service and maintenance of laboratory equipment is essential to ensure the quality results. It also minimises the risk of unplanned downtime and interruption of workflow,
Training for Your Team
We love sharing the expertise gained over many years by our highly qualified personnel. We want to help you get the best from your science with our Pipetting Academy and UN3373 seminars.
